This is the Manufacturer's Limited Warranty (“Limited Warranty”) for Optoma LED Display Product(s) sold in Europe, Turkey, Middle East, and Africa. Optoma Product(s) sourced outside of these regions are not covered by this Limited Warranty.
Before installing and operating your Optoma LED display
Please read carefully the installation and safety instructions found in the product user manual. If Optoma Product(s) are not installed and operated in accordance with the Product user manual, it may result in damage to the Optoma Product(s) which may invalidate this warranty and may also cause harm or injury.
Should individual parts of the LED display fail due to a manufacturing fault within 14 days from the date of purchase, please immediately return the component to the point of purchase for replacement with a new unit. This is to protect your consumer rights. It is the consumer’s duty to return the unit in its original “new” condition, with no cosmetic marking or damage, suitably packaged and all accessories included. Should you prefer a warranty repair, please follow the warranty procedure mentioned below.
This Limited Warranty does not affect your legal (statutory) rights under the applicable national laws relating to the sale of consumer products. Optoma Europe Ltd and affiliated companies (collectively referred as "Optoma") provides this Limited Warranty to you being the purchaser of an Optoma Product(s) included in the sales package ("Product"). Optoma warrants to you that during the warranty period Optoma or an Optoma authorised service company will in a commercially reasonable time remedy defects in materials, design and workmanship during normal usage, free of charge by repairing or, should Optoma in its discretion deem it necessary, replacing the Product or thereof in accordance with this Limited Warranty (unless otherwise required by law).
For LED tiles as defined in the Optoma installation / user manual, Optoma will repair or replace failed LEDs at Optoma’s discretion. LED failure is defined when a LED is no longer emitting light or the correct colour light in reference to the input signal. LED tile repair or LED replacement will take place at Optoma’s designated facilities. This warranty does not cover LED degradation as all LEDs colour performance and brightness will decay over their lifetime.
This Limited Warranty is only valid and enforceable in the country where you have purchased the Product provided that Optoma has intended the Product for sale in that country and applies only to the Product distributed by Optoma or its authorised dealers. The Product must be installed and operated in accordance with the Product user manual. The product is a fixed installation LED display and unless otherwise stated, the warranty only covers the initial installation.
The warranty period starts at the time of the Product's original purchase by the first end-user. The standard LED display warranty period is 2 years (24 months). For extended warranty options please visit the Optoma website for more information. www.optoma.eu
Purchaser must retain the original purchase invoice or other certificate to prove the date of purchase. If purchaser fails to provide the invoice or there is no purchase date on the invoice, the warranty period shall be calculated according to Optoma’s policy. The Product may consist of several different parts and different parts may be covered by different warranty periods (hereinafter "Warranty Period").
How to get warranty service
Warranty service is subject to you notifying Optoma or an Optoma authorised service company of the alleged defect When making a claim under this Limited Warranty you will be required to provide: The Product (or the affected part) and The original proof of purchase, which clearly indicates the name and address of the seller, the date and place of purchase, the product type and if utilised, a serial number. If Optoma deems warranty service is required, Optoma will issue a Return Material Authorisation (RMA) number and provide an RMA form. You must submit this form, adequately completed, to an authorised Optoma Service Centre. Authorised Optoma Service Centres are listed on the Support area of the Optoma website: www.optoma.eu
LED Display component parts (including but not limited to; panels, tiles, power supplies and processing cards) must be shipped back to Optoma in the original or equivalent packaging, prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. Optoma will ship the repaired Product to you freight prepaid. Optoma owns all parts removed from repaired Product. Optoma uses new, refurbished or equivalent parts supplied by Optoma in performing warranty repairs and assembling replacement products.
LEDs are sensitive to temperature and humidity variations and it is the buyers/installers responsibility to manage installation and storage accordingly.
On handover of the purchased LED display, Optoma will provide a LED display Site Service Kit, consisting of but not limited to; Tiles and LED extraction device. It is the responsibility of the end user / installer to correctly store and maintain the Site Service Kit. LED tiles within the kits will be batch matched to the originally purchased LED display. If a Site Service Kit is lost, Optoma may not be able to provide additional LED components from the same batch.
To maintain an LED display, replacement and repairs should be carried out using diodes from the same original batch used in the manufacture of the display. Unless otherwise specified Optoma will hold limited spares of each batch to insure screen integrity can be maintained for the duration of the warrantee period.
This Limited Warranty does not cover user manuals or any third party software, settings, content, or data, whether included or downloaded in the Product, whether included during instalment, assembly, shipping or at any other time in the delivery chain or otherwise and in any way acquired by you. Optoma does not warrant that any Optoma software will meet your requirements, will work in combination with any hardware or software provided by a third party, that the operation of any software will be uninterrupted or error free or that any defects in the software are correctable or will be corrected.
This Limited Warranty does not cover a) normal wear and tear, defects caused by rough handling (including, without limitation, defects caused by sharp items, by bending, compressing or dropping, etc.), or b) defects or damage caused by misuse of the Product, including use that is contrary to the instructions provided by Optoma (e.g. as set out in the Product's installation / user manual) and/or c) other acts beyond the reasonable control of Optoma such as but not limited to acts of nature, war and terrorist activities.
This Limited Warranty does not cover defects or alleged defects caused by the fact that the Product was used with, or connected to, any product, accessory or software not manufactured, or supplied by Optoma or was used otherwise than for its intended use.
This Limited Warranty is not enforceable if the Product has been opened, modified or repaired by anyone other than an authorised service centre, if it is repaired using unauthorised spare parts or if the Product's serial number, the Product or accessory date code has been removed, erased, defaced, altered or are illegible in any way and this shall be determined at the sole discretion of Optoma.
This Limited Warranty is not enforceable if the Product has been exposed to moisture, to dampness or to extreme thermal or environmental conditions or to rapid changes in such conditions, to corrosion, to oxidation, to spillage of food or liquid or to influence from chemical products.
This Limited Warranty is not enforceable if the Product is operated in an excessively dirty or dusty environment.
This limited warranty does not cover any items that are in one or more of the following categories: external devices (except as specifically noted); accessories or parts added to an Optoma Product or system after it is shipped from Optoma; accessories or parts that are not installed in the Optoma factory or Optoma Software or peripherals Products.
This Limited Warranty is not enforceable if damage was caused by the power supply system to which the Product was connected
Other important notices
Please remember to make back-up copies or keep written records of all important content and data stored in your Product, because content and data may be lost during repair or replacement of the Product.
Optoma, in a manner consistent with the provisions of the section entitled "Limitation of Optoma's Liability" below, shall not under any circumstances be liable, either expressly or impliedly, for any damages or losses of any kind whatsoever resulting from loss of, damage to, or corruption of, content or data during repair or replacement of the Product.
All parts of the Product or other equipment that Optoma has replaced shall become the property of Optoma. If the Product is found not to be covered by the terms and conditions of this Limited Warranty, Optoma and its authorised service companies reserve the right to charge a handling fee.
Optoma will not provide warranty repair for Product outside its warranty period., However, Product requiring repair that is outside the Warranty period can be repaired by an Optoma authorised service centre . This work will be chargeable.
Statutory Rights - Optoma makes no other warranty, guarantee or like statement other than as explicitly stated above and this Warranty is given in place of all other warranties whatsoever, to the fullest extent permitted by law. In the absence of applicable legislation, this Warranty will be the end user’s sole and exclusive remedy against Optoma, and Optoma shall under no circumstances be liable for any other indirect or consequential loss arising from negligence, breach of contract, or howsoever.
This Warranty does not impair or affect mandatory statutory rights of the end user against and/or any rights resulting from other contracts concluded by the end user with Optoma and/or any other seller.
Limitation of Liability - It is understood and agreed that Optoma’s liability whether in contract, in tort, under any warranty, in negligence or otherwise shall not exceed the return of the amount of the purchase price paid by the purchaser and under no circumstances shall Optoma be liable for special, indirect, incidental or consequential damages or lost profits, lost revenues or lost savings. The purchase price for the products is a consideration in limiting Optoma’s liability.
Transfer of Warranty - Should a Product be sold on by the original owner, the balance of the standard warranty may be transferred, provided the LED display is not removed from its original point of installation.
Original purchase documents must be transferred to the new user also. This is necessary to show that the Product is within its warranty period